Welcome to the Sharpies Golf NZ Online Shop

Refunds and Returns

What can I do if the goods I recevied were not what I purchased or are not working how they should be?

Please make contact with the Sharpies customer Service team within 7 days of your products arriving.

 If the product is incorrect or faulty- Sharpies will assess the products condition (it must be in the original condition in which you received it, with manuals etc)  and will proceed to follow the consumer guarantees act guidelines. Sharpies will either:
 
- Have your product repaired if necessary
- Replace the product with another one of the same product
- Refund the product price in the value of store credit.

 

Are there any items that I am not able to return or exchange?

The following products may not be returned or exchanged.

- Gift Vouchers
- Customised Goods
- Spare parts

 

What happens if I do return my product?

Sharpies will assess the products condition. If it is in original condition then we will proceed to either:

- Have your product repaired if necessary
- Replace the product with another one of the same product
- Refund the product price in the value of store credit.

 

Do you pay for my return shipping?

All postage and handling costs will be incurred by the purchaser for goods that are being returned. Sharpies does not take any responsibility for returns lost in transit.

Please note that you will be required to pay for the freight charge for an exchanged item to be delivered to you. We will advise you of the freight charge first before exchanged item(s) are dispatched.

 

What is a gift voucher store credit?

A gift voucher store credit provides you with a credit to the value of the goods returned. 

If you wish to receive a gift voucher store credit it is valid for twelve months from the date of issue and will not be redeemable for cash. We will email you a PDF copy of your gift voucher store credit.

Your gift voucher store credit is then redeemable for future ordering by shopping online, email, phone or fax. All that is required at time of ordering is the code of the voucher.